Language: NOR | ENG

IT support during the coronavirus situation

The coronavirus has led to a new working day for both students and staff. IT support is here to help you!

IT support is available to students who need help during the demanding period in which we are in nowadays. (Photo: Colourbox)

IT support is available to students who need help during the demanding period in which we are in nowadays. (Photo: Colourbox)

 

In connection with the coronavirus outbreak and the closure of our campuses on March 12th, IT support has significantly increased capacity in order to shorten response times. The first few days were marked by many questions from students about, among other things, Zoom and its use, and this transition seems to have gone relatively smoothly.

 

“Our students have handled the transition to distance learning very well. Now, the bulk of inquiries have become more about dealing with working remotely now that INN University has been closed for employees,” says technician Sjur Nersveen from the IT department.

We are still available

In recent days in particular, IT support has seen a decline in inquiries from students adapting to the new student life consisting of home-office and digital teaching. IT support now works with a clear priority, where infection prevention is the first priority. Support for implementation of exams, the conduct of teaching and other inquiries are prioritized following this.

If you are at home with unresolved issues, just contact IT support either by phone or via email.

“We are still available to answer any challenges you as a student may have. We can offer students largely the same help as before. The difference is that it has to be done remotely, so it excludes things one has to see physically,” says Nersveen.

Contact via email or by telephone 

Need to get in touch with IT support? You can either send an email to brukerstotte@inn.no or call 62430003 between 08:00 and 15:30. Emails are processed continuously during business hours and to the best of our ability outside of business hours. Note: The IT department's premises should not be visited as long as INN University campuses are closed.